By being impartial and objective.
By collecting taxes as per the law.
TO
BE HELPFUL
By being courteous and efficient.
By displaying names, designations, telephone numbers and
locations of the
officials dealing directly with the public.
By informing taxpayers as to their rights, duties, entitlements
and obligations
under the law.
By providing information, leaflets, forms, etc. at the Information
& Fascilitation
Counters.
By providing information regarding procedures and authorities
for legal
remedies.
TO
BE EFFICIENT
By settling tax matters promptly and correctly.
By handling personal and business information/materials
furnished to the
Department confidentially and as permitted by the law.
By acknowledging all communications from taxpayers on the
spot and in any
case within 7 days and furnishing final replies within 30
days.
By redressing all complaints and grievances within 30 days.
By issuing Income Tax Clearance Certificate u/s 230 of Income
Tax Act within
7 working days and that u/s 230A of Income Tax Act within
30 days.
By disposing of all rectification applications u/s 154 of
Income Tax Act within 30 days.
By giving effect to appellate orders within 30 days of the
receipt of such orders.
By issuing refunds within 30 days of determination.
WE
EXPECT YOU
To be prompt, honest and accurate.
To pay taxes in time.
To quote Permanent Account Number(PAN)/GIR Number in all
your returns and
correspondence.
